KO CONSULTING SOLUTIONS – POLICIES & TERMS OF SERVICE

Booking & Payment

  • All services must be paid in full upfront unless a payment plan has been agreed upon in writing.

  • No work will begin until payment is received.

  • After you complete checkout, you will receive an email with a link to submit the service request form. Once the form is submitted, you will receive a confirmation email, and processing will begin.

Revisions

  • Services include 2 rounds of revisions. Additional revisions will incur a fee ($25+ depending on complexity).

  • Revision windows must be used within 5 business days of delivery, or the project is considered complete.

Turnaround Times

  • The standard turnaround time for most single services is 5–10 business days, depending on the scope of the project. Packages may require additional time. Specific turnaround times are listed on the project page under ‘Details.’

  • Rush services (24–72 hours) are available for an additional $25–$75 fee.

  • Timelines begin after service form + payment + any necessary content have been submitted.

Client Responsibilities

  • Clients must submit complete, accurate information (e.g., resume content, brand colors, service offerings, etc.) on time.

  • KO Consulting Solutions is not responsible for delays caused by late submissions or unclear instructions.

Cancellations & Refunds

  • All sales are final. Due to the nature of digital and customized work, no refunds are issued once the project has started.

  • You may cancel before any work begins for a 50% refund.

  • Missed meetings or no-shows without 24 hours’ notice may result in forfeited services or rescheduling fees.

Scope of Work

  • Services do not include brand strategy, legal consultations, or extensive marketing support unless stated.

  • If your project expands beyond the original scope, you’ll be sent a quote for the additional work.

File Ownership

  • Final design files are delivered via email or shared drive.

  • Clients receive non-exclusive rights to use deliverables for personal or business use.

  • KO Consulting Solutions retains the right to showcase work in portfolios unless a written NDA is signed.

Confidentiality

  • We respect your privacy. All personal data and content shared is kept confidential and used only for service fulfillment.

Communication

  • All project communication will occur via email or scheduled calls.

  • Business hours: Tuesday–Friday, 10 AM – 6 PM EST. Messages received after hours will be answered next business day.